1. About the Program

Easy Spanish with Yus is an online Spanish learning program founded and taught by Yusmary de la Cruz. The program follows a structured four-phase curriculum (A1, A2, B1, B2) and combines self-paced pre-recorded lessons with live 1:1 practice sessions via Zoom.

The program is designed for English-speaking adults who want to learn real, conversational Spanish. Each lesson follows a proven pedagogical structure that takes students from presentation through to oral production.

2. Subscription Plans

The program is offered as a monthly subscription. Plans currently available:

Class packages (fixed number of sessions, no monthly subscription) are available upon request. Package terms are agreed in writing before purchase and are governed by the same policies.

3. Payment Policy

3.1 Payment Methods

• Monthly subscriptions are processed via Stripe (credit/debit card).
• Class packages may be paid via bank transfer, Stripe or Paypal, as agreed in writing.
• All prices are listed in USD. Currency conversion fees, if any, are the student's responsibility.

3.2 Billing Cycle

• Subscriptions renew automatically on the same calendar day each month from the date of first payment.
• An email receipt from Stripe is sent upon each successful charge.
• It is your responsibility to ensure your payment method is valid and up to date.

3.3 Failed Payments

• If a payment fails, access to the course platform and live session booking will be suspended until payment is successfully processed.
• You will receive an automatic notification of the failed charge. Please update your payment method promptly to avoid interruption.
• Easy Spanish with Yus is not responsible for scheduling conflicts or lost session credits resulting from a lapsed subscription.

4. Enrollment & Course Access

• Access to the course platform (pre-recorded lessons and materials) is granted immediately upon successful payment.
• Access to book live 1:1 sessions is granted after payment confirmation and completion of the initial learning style assessment.
• Course access is personal and non-transferable. Your account may not be shared with or used by another person.
• Easy Spanish with Yus reserves the right to suspend or revoke access without refund if account sharing or misuse is detected.

5. Live 1:1 Class Policy

5.1 Scheduling

• Live sessions are booked through the official booking link: cal.eu/easyspanishwithyus
• Sessions must be booked at least 24 hours in advance. Same-day bookings are not guaranteed.
• Sessions not used within a monthly billing period do not roll over to the following month.
• For class packages, sessions must be used within the validity period stated at the time of purchase.

5.2 Cancellation & Rescheduling by the Student

• 24+ hours' notice: session is returned to your balance and can be rebooked.
• Less than 24 hours' notice: session is forfeited and counted as used. No exceptions.
• No-shows (student does not join without prior notice): session is forfeited. No exceptions.
• To cancel or reschedule, use the link in your booking confirmation email or contact via WhatsApp.

5.3 Cancellation by Easy Spanish with Yus

• If a session must be cancelled by Easy Spanish with Yus, you will be notified via WhatsApp as soon as possible.
• The session will be returned to your balance for rebooking.
• Every effort will be made to offer an alternative slot within the same week.

5.4 Late Arrivals

• If a student arrives more than 15 minutes late without prior notice, the session may be ended at the teacher's discretion and counted as used.
• If you know you will be late, please notify via WhatsApp in advance.

5.5 Technology Requirements

• Live sessions are conducted via Zoom. Students are responsible for having a stable internet connection, a working microphone, and a camera.
• Technical difficulties on the student's end do not qualify for session refunds or replacements.
• If technical difficulties occur on Easy Spanish with Yus's end, the session will be rescheduled at no cost to the student.

6. Refund Policy

6.1 15-Day Refund Window

You may request a full refund within 15 calendar days of your purchase date, provided that:

• You have not accessed any pre-recorded lesson, exercise, or course material on the platform, AND
• You have not attended any live 1:1 session.

If both conditions are met, a full refund will be issued to your original payment method within 5–10 business days.

6.2 Loss of Refund Eligibility

You immediately lose eligibility for a refund if any of the following occur before the 15-day window expires:

• You access any pre-recorded lesson, PDF, exercise, or any other course material.
• You attend or book a live 1:1 session (even if you cancel or do not attend).
• 15 calendar days have passed since your purchase date.

By accessing the course or attending a session, you expressly waive your right of withdrawal in accordance with EU Consumer Rights Directive 2011/83/EU, Article 16(m), for digital content and services that have begun with your prior express consent.

6.3 Subscription Renewals

• The 15-day refund window applies only to the initial purchase. Subsequent monthly renewal charges are non-refundable.
• To avoid being charged for the next cycle, you must cancel at least 5 business days before your renewal date (see Section 7).

6.4 Class Packages

• Class packages are eligible for a refund within 15 days of purchase only if no session has been attended or booked.
• Once any session in the package has been used or booked, the package is non-refundable.

6.5 Exceptions Outside the Refund Window

• Refund requests due to a documented medical emergency may be considered on a case-by-case basis. Contact hola@easyspanishwithyus.com with documentation.
• Platform access issues lasting more than 72 hours due to a technical error on our end may qualify for a prorated credit (not a cash refund).
• No exceptions will be made for: change of mind, lack of time, dissatisfaction with learning pace, or switching to another program.

6.6 Chargebacks

• Please contact us first at hola@easyspanishwithyus.com. We are committed to resolving legitimate issues fairly and promptly.

6.7 How to Request a Refund

• Email hola@easyspanishwithyus.com with the subject line: Refund Request — [Your Name].
• Include your purchase date and the email used to register.
• Refund requests are processed within 2 business days of confirmation of eligibility.

7. Subscription Cancellation

• You may cancel your subscription at any time by contacting hola@easyspanishwithyus.com or via WhatsApp.
• Cancellation must be requested at least 5 business days before your next billing date to avoid being charged for the upcoming cycle.
• After cancellation, access remains active until the end of the paid billing period.
• Easy Spanish with Yus does not send automatic billing reminders before renewal. It is the student's responsibility to manage their subscription.

8. Intellectual Property & Content Use

• All course content — including video lessons, exercises, PDFs, written materials, and lesson structures — is the exclusive intellectual property of Easy Spanish with Yus.
• Students are granted a personal, non-exclusive, non-transferable license to access course materials for their own learning only.
• Recording, downloading, copying, sharing, redistributing, or reselling any course content in any format is strictly prohibited.
• Recording of live 1:1 sessions is not permitted without express written consent from Easy Spanish with Yus.
• Violations will result in immediate suspension without refund and may result in legal action.

9. Communication Policy

• The primary communication channel for enrolled students is WhatsApp.
• Questions, scheduling, and support are answered Monday to Friday, 9:00 am to 6:00 pm CET. Responses outside those hours are not guaranteed.
• For billing or policy matters, email hola@easyspanishwithyus.com. Allow up to 2 business days for a response.
• Account or payment issues will not be handled through social media DMs. Please use official channels above.

10. Student Conduct

Easy Spanish with Yus is committed to a safe, respectful, and professional learning environment. All students are expected to:

• Communicate respectfully with the teacher at all times, during live sessions and via WhatsApp.
• Arrive prepared for live sessions (having reviewed lesson materials, with a quiet environment and working equipment).
• Refrain from any behavior that is disrespectful, abusive, discriminatory, or disruptive.

Easy Spanish with Yus reserves the right to terminate a student's enrollment without refund if conduct standards are not met.

11. Changes to These Policies

• Easy Spanish with Yus reserves the right to update these policies at any time.
• Students will be notified of significant changes via email or WhatsApp with at least 14 days' notice before changes take effect.
• Continued use of the program after a policy change constitutes acceptance of the updated terms.
• The most current version of these policies is always available at easyspanishwithyus.com.

12. Governing Law & Dispute Resolution

These policies are governed by the laws of Portugal and applicable European Union consumer protection directives, including EU Consumer Rights Directive 2011/83/EU. Any disputes that cannot be resolved directly shall be subject to the jurisdiction of the Portuguese courts.

Before pursuing any formal dispute, students agree to contact Easy Spanish with Yus directly to seek resolution in good faith.